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Q. What if either parent is unable to keep a scheduled appointment for Supervised Visit?

A. Every effort will be made to accommodate both parents’ schedules when setting up visit dates and times. Once a visitation schedule has been established, it is important for the child’s sake that both parents are consistently prompt and present for each visit. If a need arises to cancel or reschedule a visit, it is expected that both parents will adhere to the agency’s 24 hour cancellation policy in order to avoid being charged for the entire visit. In the event that unforeseen circumstances arise that make it impossible to provide 24 hour advance notice, then parents should call as soon as possible prior to the visit and may need to provide documentation of their “emergency” upon request to avoid being charged.

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